About us

Welcome to Newfound Luxury! Below are some common questions we get asked.

Are your products authentic and where do they come from?

We hand pick all our goods from licensed and authenticated sellers in Japan. All our items come with a certificate of authenticity whether it is the original certificate or from a third party authenticator.

Do you ship all over Canada and how long does it take to receive?

We ship all our items expedited through Canada Post. All packages have tracking, insurance and must be signed for on delivery unless you request a different option at your own expense. We ship bags every Tuesday.

What condition would you rank the item?

In the descriptions section under each item is the Rank. To understand the ranking system, there is a drop down menu below descriptions that describes in detail each rank.

Can I return my order?

Due to the circumstances of this business, all sales are final. Please feel free to contact us to ask any questions that would help you decide if this is the item for you!